Stargazer loyalty rewards & constellation referral program terms and conditions

I. Stargazer Loyalty Program Terms & Conditions

1. Earning Stars

Earning Rate: Clients earn one (1) Stargazer Star for every one dollar ($1.00) spent on eligible purchases at Sol Serene. For example, a $75 eligible purchase earns seventy-five (75) Stars.
Eligible Purchases: Stars are earned only on completed, paid eligible purchases. Sol Serene may exclude specified services, products, fees, gratuities, taxes, discounted purchases, membership dues, package purchases, or promotional purchases from earning Stars.
Account Tracking: Stars are connected to the individual client’s Sol Serene account and may be tracked through the online booking portal.

2. Referral Star Earnings

Qualified Referral: A qualified referral occurs when a new client completes their first eligible paid service and identifies an existing Sol Serene client as the person who referred them.
Referral Identification: To receive referral Stars, the new client must list the referring client’s name on their intake form at or before their first appointment. Referral claims cannot be added after the new client’s first completed service.
Earning Rate: Once the new client completes their first eligible paid service, both the new client and the referring client will earn one (1) Stargazer Star for every one dollar ($1.00) the new client spends on eligible services.
First-Visit Limitation: The referring client earns Stars only from the new client’s first completed visit. The new client may continue earning Stars on their own eligible future purchases under the Stargazer Loyalty Program.
Membership or Care Plan Enrollment: If, during their first visit, the new client enrolls in a Sol Society Monthly Membership, Root & Replenish Monthly Membership, or a Solstice Series Structured Care Plan, the referring client may earn additional Stars based on the eligible service amount paid at checkout. Membership dues or Care Plan purchases themselves do not create a continuing referral-Star benefit after the new client’s first visit.
Referral Promotion: The “Give $10, Get $10” referral promotion may not be combined with a Star-redemption reward for the same appointment or transaction.
Program Terms Apply: Referral Stars are subject to all Stargazer Loyalty Program Terms & Conditions, including account-based tracking, nontransferability, no cash value, excluded services, and Sol Serene’s right to review, deny, adjust, or reverse Stars issued because of an error, cancellation, refund, or policy violation.

3. Redeeming Stars

Available Rewards: Once the required number of Stars has been earned, a client may redeem Stars one time for an eligible massage service or service upgrade, subject to appointment availability and all applicable booking, intake, consent, cancellation, and service-eligibility requirements.
Whole Redemption Only: Stars must be redeemed in the full amount required for the selected reward. Stars may not be partially redeemed, split between multiple rewards, or combined with cash toward a reward unless Sol Serene specifically states otherwise.
Excluded Services: Stars may not be used toward post-operative Manual Lymphatic Drainage, initial Manual Lymphatic Drainage sessions, consultations, corporate chair-massage services, corporate wellness events, or any other service Sol Serene identifies as excluded.
Redemption Frequency: A service redeemed using Stars may be received no more than once every three (3) calendar days. This does not prevent a client from booking or paying for additional eligible services outside of the loyalty-program reward.
Appointments and Forfeiture: A Star-redemption appointment is subject to Sol Serene’s regular booking, cancellation, late-rescheduling, and no-show policies. A late cancellation, late rescheduling, or no-show may result in forfeiture of the redeemed reward, as determined under the applicable appointment policy.
Reward Availability: Star-redemption services and upgrades are subject to appointment availability, practitioner availability, intake requirements, and service eligibility.
Account Responsibility: Clients are responsible for keeping their contact information and client profile current and for reviewing their available Star balance through the booking portal.
Account Closure: Stars cannot be redeemed while an account is suspended or has an unpaid balance.

4. General Terms

No Expiration: Stargazer Stars do not expire while the Stargazer Loyalty Program remains active.
No Cash Value: Stars are promotional rewards, have no cash or monetary value, and may not be redeemed, exchanged, sold, or converted for cash, store credit, or a refund.
Nontransferable: Stars and redeemed rewards are personal to the client account in which they were earned. They may not be transferred, gifted, shared, sold, assigned, or exchanged with another person.
Program Changes: Sol Serene may modify, suspend, or discontinue the Stargazer Loyalty Program, including earning rates, redemption requirements, eligible rewards, and exclusions, at its discretion.

II. Constellation Referral Program Terms and Conditions

1. How It Works

Give $10, Get $10: Share Sol Serene with a new client and give them $10 off their first eligible completed service. After the referred client completes that first appointment, you will receive a $10 referral reward to use toward your next eligible visit.
Earn Stars: You and your referred client can earn Stargazer Stars based on the referred client’s first completed eligible service, in accordance with the Stargazer Loyalty Program and Referral Star Earnings Terms.
Supernova Bonus: If the referred new client enrolls in a Sol Society Monthly Membership, Root & Replenish Monthly Membership, or purchases a Solstice Series Structured Care Plan during their first completed visit, the referring client will receive double Stargazer Stars based on the eligible service amount associated with that first visit.

2. First Visit Discount

First Visit Only: The “Give $10” referral discount applies only to the referred new client’s first eligible paid service. It does not apply to late-cancellation or no-show fees, gratuity, add-ons, upgrades, packages, memberships, excluded services, or other noneligible purchases.
Application at Checkout: The $10 referral discount is applied at checkout after the eligible first service is completed. It cannot be applied to past appointments, redeemed before the appointment is completed, transferred to another person, or exchanged for cash.

3. Referrer Reward

Awarded Reward: After the referred client completes their first eligible paid service, the referring client will receive one (1) $10 referral reward to apply toward a future eligible visit.
Redemption: The awarded $10 referral reward has no cash value and will be applied at checkout toward an eligible service. It may not be redeemed for cash, transferred, applied to a past purchase, or used toward fees, gratuity, memberships, packages, gift-card purchases, excluded services, or other noneligible purchases.
Combination Restrictions: The $10 referral reward may not be combined with a Stargazer Star redemption, membership discount, promotional offer, package discount, or other discount unless Sol Serene expressly states otherwise.

4. Referral Eligibility and Program Integrity

No Self-Referrals: A client may not refer themselves, create duplicate client accounts, use alternate names, email addresses, phone numbers, or payment methods, or otherwise attempt to obtain referral Stars or rewards improperly.
Definition of a New Client: A new client is an individual who has never completed a service with Sol Serene and does not have an existing client profile, prior appointment history, or active membership.
One Referrer Only: Only one (1) referring client may be associated with each new client. The new client must identify the referring client on their intake form at or before their first appointment. The named referrer cannot be changed after the new client’s first completed appointment.
Reward Reversals: If a qualifying referral appointment is refunded, charged back, voided, canceled, disputed, or otherwise reversed, Sol Serene may withhold, remove, or reverse any related Stargazer Stars, $10 referral discount, or $10 referrer reward.
Program Misuse: Sol Serene reserves the right to review referral activity and deny, withhold, adjust, or reverse Stars and rewards when it reasonably believes there has been an account error, inaccurate referral information, duplicate account, self-referral, fraud, payment reversal, or other misuse of the Constellation Referral Program.

5. Program Terms

The referred client must be a new Sol Serene client and must identify the referring client by name on their intake form at or before their first appointment.
The referred client must complete an eligible paid service for the referral rewards to be issued.
The $10 referral reward is applied to the referring client’s next eligible visit and has no cash value.
The $10 referral reward may not be combined with Star-redemption rewards, other promotional offers, membership discounts, packages, or other discounts unless Sol Serene expressly allows it.
Referral rewards and Stars are account-specific, nontransferable, nonrefundable, and may not be exchanged for cash.
A late cancellation, late rescheduling, no-show, refund, or reversal of the referred client’s qualifying service may result in the related referral reward or Stars being withheld, removed, or reversed.
Sol Serene may modify, suspend, or discontinue the Constellation Referral Program at any time.