Sanctuary Policies: What You Need To Know
The Sol Serene Standard
Sol Serene was designed as an intentional departure from external pressures. To protect the peace of the space and the integrity of your session, we ask that all clients observe the following sanctuary standards.
The Unhurried Arrival
Profound physical reset cannot happen in a state of rush. Please arrive exactly 5 to 10 minutes prior to your scheduled session. This allows you time to utilize the restroom, transition out of your day, and discuss your focus areas without cutting into your manual therapy. Because our scheduling is highly deliberate, late arrivals will result in a modified session length to respect the boundary of the next client.
Digital Disconnect
The Solar Sanctuary and Lunar Lab are zones of absolute digital silence. Upon entering the sanctuary, please switch all mobile devices and smartwatches to "Do Not Disturb." The heavy decompression of your nervous system requires a complete separation from external notifications.
The Soundscape & Communication
This space honors the necessity of quiet. While full silence is always welcomed and encouraged to allow your mind to power down, your physical comfort is our absolute priority. Please always communicate if the elemental heat, pressure, or music volume needs adjustment. You are the final authority on your body.
The Gratuity-Free Standard
Sol Serene operates as an exclusive, gratuity-free practice. The price listed on our menu is the absolute final investment for your session. We believe that clinical, high-level somatic therapy should not rely on tipping to validate its worth. Your return presence and referrals to The Constellation are the highest compliments we can receive.
Sickness & Stagnation
Manual bodywork and lymphatic drainage heavily stimulate the circulatory and immune systems. If you are experiencing active symptoms of illness, fever, or infection, receiving bodywork will aggressively worsen your symptoms. Please respect the health of your practitioner and the sanctuary by rescheduling your session.
The Seamless Transition
All appointments require a 35% non-refundable deposit at the time of booking to secure your time on the Vagaro calendar. To preserve your post-session tranquility, the remaining balance is collected prior to the start of your service. This ensures that when your session concludes, you can smoothly transition out of the suite without the jarring interruption of a checkout process.
The 24-Hour Boundary
Your appointment time is reserved exclusively for you. Cancellations or rescheduling requests must be made at least 24 hours in advance. If an appointment is altered or canceled inside of this 24-hour window, your 35% deposit will be forfeited and is non-transferable to future bookings.
For clients who generously choose to pre-pay their session in full: the 35% late fee applies, and the remaining 65% balance will be issued as a Sanctuary credit to your client profile. This credit is non-refundable to the original payment method and will expire after 30 days. To book a new appointment, you will need to pay the remaining balance of your new appointment.
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No-shows will be charged the remaining balance of the service fee.
Professional Boundaries & Zero Tolerance
Sol Serene Massage & Lymphatics is a strictly therapeutic and clinical practice. We enforce an absolute zero-tolerance policy regarding inappropriate conduct, harassment, or sexual advances of any kind. Any such behavior will result in the immediate termination of the session, a charge for the full scheduled service amount to the card on file, and a permanent ban from the practice. If necessary, local law enforcement will be contacted.
To avoid staining, please avoid wearing delicate or easily stained fabrics (such as raw silk) to your appointment.
Material
To fully honor the physical decompression of your session, we highly encourage arriving in loose, unrestrictive clothing. Deep structural bodywork and intense nervous system regulation should not be immediately followed by the compression of rigid garments.
Apparel
A dedicated jewelry dish is provided within the suite to safely hold your jewelry, timepieces, and personal effects while you disconnect.
In-Session accomodations
Because we utilize elemental therapies, botanical oils, and rich transdermal magnesium please arrive dressed appropriately.